Privacy Policy

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Website privacy policy

Luna Eden Publishing operates this website. We take your privacy very seriously; therefore we urge to read this policy very carefully because it contains important information about the following:

• who we are,
• how and why we collect, store, use and share personal information,
• your rights in relation to your personal information, and how to contact us  Info@lunaedendenpublishing.co.uk and supervisory authorities in the event that you have a complaint.

Who we are

Luna Eden Publishing ('we' or 'us') collects, uses and is responsible for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulations, which apply across the European Union (including the United Kingdom), and we are responsible as 'controller' of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:

Name
Telephone number
Email address

Some examples of when we collect this information include:

Making appointments
Signing up for contact

b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf and
shall consent on their behalf to the transfer of their personal data abroad.

How we use your personal information

We collect information about our users for the following purposes:

To ensure that you are kept up-to-date with changes to the website, marketing and Appointment information.

Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will not share your personal information with any other 3rd parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up for a newsletter, entering a competition etc.). If you opt-in to receive such marketing from us, you can opt-out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt-out, out or if you are receiving messages you do not want, you can contact us using the details provided below.

Whether personal information has to be provided by you, and if so, why

The provision of the following information is required from you:

Name
Telephone
Email

This is to enable us to do the following:

To make contact and appointments

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We will hold your personal information for the following periods:

until you unsubscribe or no longer require our services

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

consent

contract

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed unauthorised. We limit access to your personal information to those with a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisational measures to keep your information secure.

We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site, you acknowledge that the use of the internet is not entirely secure, and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Children and the validity of consent

Where we obtain consent from any user, we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that      this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you that you have provided to us in a      structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects      concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise, restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

• email, 
• let us have enough information to identify you
• let us have proof of your identity (a copy of your driving licence, passport or a recent credit card/utility bill)
• let us know the information to which your request relates

From time to time, we may also have other methods to unsubscribe (opt-out) from any direct marketing, including, for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, particularly in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner, who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was updated on 01/09/2023.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

Notice on the website header

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by e-mail: at info@lunaedenpublishing.co.uk or online in our contact form.